Terms of service
IMPORTANT NOTICE: THESE TERMS MAY BE GOVERNED BY FOREIGN LAW DEPENDING ON YOUR RESIDENCE LOCATION, AND INCLUDE A BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER SET FORTH IN SECTION 14.
These Terms of Use (the “Terms”) govern your access to and use of all websites operated by Lawnova that link to these Terms (each a “Site”, collectively the “Sites”), all Lawnova mobile applications (each an “App”, collectively the “Apps”), and all connected features, software, network services, and functional capabilities associated with Lawnova robotic mowers and related accessories (collectively, the “Products”). The Sites, Apps, Products, and all related online services are collectively referred to as the “Services”.
These Terms constitute a legally binding agreement between you andLawnova and its affiliated companies (“Lawnova”, “we”, “us”, or “our”). By accessing, browsing, or using our Services, registering an account, operating any Lawnova Product, or utilizing any connected smart features, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms. If you do not accept these Terms in full, you are not authorized to use our Products or Services and may return your Product in accordance with our official Return & Refund Policy.
Our Services and Products are intended for use by adult users aged 18 and older. We do not authorize or assume any liability for unauthorized use by minors. You are solely responsible for supervising and preventing minor access and use of our Products and Services.
Your use of the Products and Services is additionally subject to all official user manuals, operational guidelines, product labeling instructions, packaging specifications, and in-app prompts provided by Lawnova (collectively, “Product Instructions”). Different Product models may include distinct operational rules, and all such instructions are incorporated into these Terms by reference.
We reserve the right to revise, update, or modify these Terms at any time without prior notice. Continued use of any Services or Products after the effective date of updated Terms constitutes your full acceptance of the revised Terms.
1. Product Operation & Usage Data
You may use the Lawnova App to pair, control, monitor, and manage the operational status, technical performance, and working records of your Lawnova Products. To maintain, optimize, and improve our Services, provide remote diagnostics, technical support, firmware updates, and maintenance recommendations, we automatically collect operational telemetry, usage data, performance statistics, and device status information generated during Product operation (“Product Data”).
You may view and access your Product Data and personalized maintenance suggestions via your registered Lawnova account and App interface. All collection and processing of Product Data complies with our official Privacy Policy.
You hereby grant us and our authorized partners a perpetual, non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, process, store, analyze, and optimize all Product Data for the purposes of operating, maintaining, securing, troubleshooting, upgrading, and improving our Products, Apps, and all related business services.
2. Digital Content & Usage Restrictions
All data, interfaces, text, graphics, software, functions, recommendations, and visual content displayed on our Sites and Apps (including your accessible Product Data) constitute “Digital Content”. All Digital Content is protected by intellectual property laws and is provided solely for your personal, non-commercial, internal use.
You may electronically view, temporarily download, and print limited portions of Digital Content solely for your personal, lawful, non-commercial reference. Except as explicitly permitted herein, you may not copy, reproduce, distribute, transmit, modify, translate, adapt, create derivative works, publicly display, resell, license, or commercially exploit any Digital Content without our prior written approval.
You agree not to: (a) decompile, reverse engineer, disassemble, or tamper with any Product hardware, App software, Site code, or underlying system architecture; (b) attempt unauthorized access to our systems, accounts, or restricted functions; (c) modify, hack, or alter the operational logic of any Lawnova Product; (d) use our Services in any manner that violates applicable laws, disrupts platform stability, burdens server resources, or interferes with other users’ normal use of our Services.
Your use of our embedded third-party social platform pages is additionally subject to the respective terms and policies of those third-party platforms.
3. Network Connectivity & Service Availability
Certain smart and connected features of our Products and Apps require active third-party internet or wireless data services. All third-party network usage is subject to the service provider’s independent fees, terms, restrictions, and coverage limitations.
We do not guarantee uninterrupted, universal, or error-free availability of all App and Product features. Functional availability may vary by device model, geographic region, network environment, or version update. Some features may require separate subscription services or be available only for a limited time. We assume no liability for service unavailability caused by third-party network failures, signal loss, or local service restrictions.
4. Data Backup & Recovery Disclaimer
Our Products and Apps may provide optional local or cloud data backup functions for user settings, operational records, and device configurations. Such backup functions are provided as a free courtesy service only. We do not warrant the completeness, accuracy, or recoverability of backed-up data and shall not be liable for any data loss, corruption, alteration, or recovery failure arising from your use of backup functions.
5. Unsolicited Submissions
All unsolicited feedback, suggestions, ideas, comments, design concepts, text, images, or other materials you submit to us through our Services, Sites, or Apps (“Unsolicited Submissions”) are deemed non-confidential and non-proprietary.
Upon submission, all Unsolicited Submissions automatically become the exclusive property of Lawnova. We retain full rights to use, reproduce, modify, implement, and commercialize all content contained in Unsolicited Submissions for any business purpose without any obligation to compensate you, credit you, or maintain confidentiality. This does not supersede our rights to previously known or independently developed similar concepts.
6. Intellectual Property Rights
All intellectual property rights, including copyrights, trademarks, trade names, service marks, design rights, patent rights, trade secrets, and all proprietary rights in and to our Products, Sites, Apps, Digital Content, interface designs, code structures, and platform functions are exclusively owned by Lawnova or our licensed partners.
Your purchase of physical Products grants you only personal usage rights over the physical goods. No ownership or intellectual property licensing rights to our software, systems, digital content, or brand trademarks are transferred to you. You may not use, copy, or display our trademarks, logos, or brand assets for commercial purposes without our written authorization.
All third-party trademarks, platform logos, and brand identifiers displayed on our Sites and Apps belong to their respective owners and are used solely for reference purposes. We claim no ownership over any third-party intellectual property.
7. Third-Party Links
Our Sites and Apps may contain hyperlinks to external third-party websites and platforms not operated or controlled by Lawnova. We do not review, verify, or endorse the content, security, privacy practices, or service quality of any third-party linked websites.
Your access and use of third-party websites is entirely at your own risk. These Terms no longer govern your activities on external platforms. You are solely responsible for reviewing and complying with the terms of service and privacy policies of all third-party websites you access via our links.
8. Privacy Policy Integration
Your use of our Services is subject to our official Privacy Policy, which is fully incorporated into these Terms. Please review our Privacy Policy carefully before submitting any personal information or using our connected services to understand our data collection, usage, storage, and protection practices.
9. Online Store & Purchase Terms
We offer official Product and accessory sales through our official Site store pages. All online purchases are governed by our published Shipping Policy and Return & Refund Policy, which are incorporated into these Terms.
Product availability, pricing, and promotional offers may vary by region. We reserve the right to correct pricing errors even after order confirmation. All payments are processed via authorized third-party payment processors. You are solely responsible for all applicable sales taxes, tariffs, and handling fees incurred from your purchases.
Product images, colors, and display effects on our platform may vary slightly from physical products due to device screen settings and browser differences. All promotional discounts are time-limited, non-stackable, and subject to specific campaign rules.
10. Disclaimers of Warranties
OUR SERVICES, PRODUCTS, AND ALL DIGITAL CONTENT ARE PROVIDED ON AN“AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LAWNOVA EXPLICITLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ERROR-FREE, UNINTERRUPTED SERVICE PERFORMANCE.
WE DO NOT WARRANT THAT OUR SERVICES, APPS, OR PRODUCT FUNCTIONS WILL OPERATE WITHOUT INTERRUPTION, DEFECTS, VIRUSES, OR OTHER HARMFUL COMPONENTS. WE DO NOT GUARANTEE THE ABSOLUTE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY PLATFORM CONTENT, TECHNICAL DATA, OR USER GUIDANCE.
ALL SERVICE-RELATED WARRANTIES AND DISCLAIMERS HEREIN APPLY EXCLUSIVELY TO OUR DIGITAL SERVICES AND CONNECTED FEATURES. PHYSICAL PRODUCT HARDWARE IS SUBJECT TO OUR INDEPENDENT LIMITED WARRANTY POLICY.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LAWNOVA, ITS AFFILIATES, NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS (COLLECTIVELY, “PROTECTED ENTITIES”) SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE OUR SERVICES OR PRODUCTS.
UNDER NO CIRCUMSTANCES SHALL THE PROTECTED ENTITIES’ AGGREGATE TOTAL LIABILITY TO YOU FOR ALL CLAIMS, LOSSES, OR DAMAGES ARISING OUT OF THESE TERMS EXCEED TEN UNITED STATES DOLLARS ($10 USD).
CERTAIN JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT FULLY APPLY TO YOU IN SUCH REGIONS. PHYSICAL PRODUCT LIABILITY IS GOVERNED SOLELY BY OUR LIMITED WARRANTY POLICY.
12. Indemnification
You agree to fully indemnify, defend, and hold harmless all Protected Entities from and against all third-party claims, liabilities, losses, damages, costs, and reasonable attorney fees arising directly or indirectly from: (i) your misuse or improper operation of our Products and Services; (ii) your violation of these Terms or applicable local laws; (iii) any unauthorized content or information you transmit via our platform; (iv) any negligence or wrongful conduct associated with your account or Product usage; (v) any infringement of third-party rights caused by your use of our Services.
13. Account Suspension & Termination
We reserve the right to suspend, restrict, or permanently terminate your Lawnova account and access to our Apps and Services at any time, without prior notice, if we determine you have violated these Terms, applicable laws, intellectual property rules, or platform operation requirements, or for other legitimate operational and security reasons.
Account suspension or termination may result in loss of connected Product functionality, service access, and account data. We shall not be liable for any losses incurred from account restriction or termination. No prepaid fees or service charges will be refunded upon account termination. Failure by us to enforce any provision of these Terms shall not constitute a waiver of our legal rights.
14. Governing Law & Binding Arbitration; Class Action Waiver
These Terms constitute a binding legal agreement and shall be governed and construed in accordance with the laws of the People’s Republic of China, excluding the United Nations Convention on Contracts for the International Sale of Goods. Regional jurisdiction rules apply as follows:
North American Users: If you reside in or use our Products in North America, these Terms are governed by the laws of the State of New York, USA. All disputes shall be resolved by binding final arbitration administered by the American Arbitration Association (AAA) in New York, USA, conducted in English.
EU, UK & Swiss Users: If you reside in or use our Products within the European Union, United Kingdom, or Switzerland, these Terms are governed by the laws of the Netherlands. All disputes shall be resolved by binding final arbitration administered under International Court of Commerce rules in Amsterdam, Netherlands, conducted in English.
Global Arbitration Rules: All arbitrations shall proceed on an individual basis. You waive all rights to participate in class actions, consolidated claims, representative proceedings, or mass litigation against Lawnova. The arbitrator may only resolve individual disputes between you and Lawnova and may not consolidate multiple user claims. Each party shall bear its own arbitration costs and expenses. All arbitration awards are final and legally enforceable.
15. Term Updates & Binding Effect
We may update these Terms and related service rules at any time without prior notice. Updated Terms take immediate effect upon publication on our official Site. Your continued use of our Services after updates constitutes full acceptance of the revised Terms.
No delay or failure by us to enforce any provision of these Terms shall constitute a waiver of such provision. We may freely assign or transfer our rights and obligations under these Terms without prior notice. These Terms are binding upon you, your successors, and legal representatives.
16. Electronic Communications Consent
You expressly consent to receive all official notices, updates, service alerts, policy revisions, and transaction notifications via electronic means, including App in-app messages, platform notifications, and email correspondence. All electronic communications shall be deemed valid legal notice for all purposes under these Terms.
17. Third-Party Beneficiary Terms
Except as explicitly stated in this Section, these Terms do not create any third-party beneficiary rights. Certain platform service providers, including mobile application marketplace operators, are designated third-party beneficiaries and may enforce relevant provisions of these Terms directly against you.
Apple App Store Users: These Terms apply solely between you and Lawnova, not with Apple Inc. Apple is not responsible for our App content, services, maintenance, or warranty obligations. Apple shall have no liability for any claims, disputes, or intellectual property issues related to our App, to the fullest extent permitted by law. Apple is a third-party beneficiary of these Terms and may enforce relevant provisions against you.
Google Play Users: If you download our App via Google Play, the Google Play Developer Distribution Agreement shall prevail in the event of any conflict with these Terms. Google and its affiliated group companies are third-party beneficiaries of these Terms and may enforce all applicable provisions.
18. Contact Information
If you have any questions, inquiries, or feedback regarding these Terms of Use or our Services, please contact our official support team:
Global Support Email: support@lawnovahome.com
Last Updated: June 2026