Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lawnovahome.com. Please note that returns will need to be sent to the following address: 21558 Ferrero, Walnut California 91789, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@lawnovahome.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lawnovahome.com.
1. Return Eligibility & Requirements
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The product must be unused, undamaged and unmodified, with all original packaging, tags, accessories and components intact.
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A valid purchase receipt or official proof of purchase is required.
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Returns caused by personal preference are acceptable within the valid period.
2. Order Cancellation Policy
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Before Shipment: Unshipped orders may be cancelled upon request. A 5% processing fee will be deducted from the refund amount for all cancelled orders. Pre-orders and promotional orders are subject to their respective campaign terms and conditions.
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After Shipment: Once an order has been dispatched, cancellation is no longer available. You may refuse delivery or initiate a standard return request after receiving your package.
3. Return Process & Shipping Guidelines
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Once your return request is approved, please ship the item back to our designated warehouse within 7 calendar days.
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All returns must be securely packaged in the original product packaging or approved alternative packaging to prevent transit damage. Ensure all original accessories, parts, and labels are included in full.
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Lawnova reserves the right to reject returns or apply a 10% restocking and damage fee for items that are incomplete, damaged, used, modified, or fail to meet our return condition standards.
4. Refund & Shipping Cost Terms
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Defective & Quality-Related Returns: For items with manufacturing defects or quality issues confirmed by our inspection team, Lawnova will cover all return shipping fees and issue a full refund.
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Non-Defective Returns: For returns due to personal preference, customer error, or non-quality-related reasons, the customer is responsible for return shipping costs and a 10% standard restocking fee.
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All refunds will be processed to your original payment method promptly after we receive, inspect, and verify your returned item.
5. Exchange Policy
6. Promotional Offer Terms
7. General Terms & Exclusions
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Lawnova assumes no responsibility for product loss, theft, or damage occurring after confirmed delivery to the customer.
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We reserve the right to update, revise, or adjust this return policy at any time without prior notice, with updated terms effective immediately upon publication.
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Standard return coverage does not apply to normal wear and tear, accidental man-made damage, unauthorized modification, improper installation, or misuse of the product.